Terms and Conditions

1. Seats must be booked in advance online. Standby travel is possible subject to seat availability at the time of departure.
2. All passengers must show the booking confirmation to the driver, either in print or on a smart phone. Reservations are strictly individual. The passenger shall not hold the transporter liable for the loss or deterioration of his ticket.
3. All passengers must pay for a seat, including children and babies, at the same price. We can provide baby seats subject to availability upon advance request by email at least 72h prior to departure.
4. Bookings can be cancelled for a full refund (minus €3 handling fee) up to 48h prior to departure. Submit requests by email only.
5. Each passenger is allowed one suitcase and one carry-on bag of reasonable size. Any excess baggage will be refused if no space is available. Wheelchairs, golf bags and (small) musical instruments are permitted subject to advance confirmation by email. If a passenger decides not to travel because of excess luggage, no reimbursement shall be due.
6. The transporter assumes no liability for any loss or damage to luggage, except in the event of gross negligence or wilful misconduct by the driver. It is prohibited to transport illegal or dangerous products. No animals are allowed.
7. Passengers must be at the boarding point at least 5 minutes before the scheduled departure time. It’s the passenger’s responsibility to be at the right location at the right time. No reimbursement shall be due for missed trips.
8. The schedule is subject to change at any time. Passengers will be notified by email of any changes in the schedule of existing bookings.
9. The departure and arrival times provided are purely indicative. They are calculated based on the average flow of traffic. The transporter shall not be held liable for any compensation of any kind for delays due to events such as congestions, delays, road works, accidents, technical problems, weather conditions, or the behaviour of other passengers.
10. Drivers are allowed to refuse permission to travel to anyone who appears drunk, intoxicated, or in any other way inappropriate. No reimbursement shall be due in that case.
11. Passengers shall behave in a manner so as not to disturb the others in order to ensure the quietness of the journey and to ensure that the car is not deteriorated or soiled.
12. It is prohibited to listen to music with loudspeakers during the journey. Earphones may be used subject to the condition that the volume be adjusted so as not to disturb the others.
13. It is prohibited to consume food that may, in particular due its smell, annoy others or soil the car. It is strictly prohibited to smoke on board.
14. The passengers shall comply with all orders given by the driver. The driver reserves the right to stop the transport and to request disembarkation of a passenger who does not comply with the carriage requirements set forth by these general terms and conditions, without any obligation to reimburse or to compensate the passenger in any way. The transporter shall not be held liable for the behaviour of other passengers on board.

© My Super Shuttle 2018